Ombudsperson for Students’ Grievances
Ombudsperson for Students’ Grievances
Appointment Notification
Notification No: ECCS/OMB/SGRC-1/25/ Date: 30/05/2025 Tenure: 3 years
Authority: UGC Regulations 2023
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| Dr. V. RAMAN Designation: Retired Professor Department: Visual Communication Institution: Vels Institute of Science Technology and Advanced Studies, Chennai Role: Ombudsperson for Students’ Grievances Redressal Committee (SGRC) |
| Contact Information Mobile: +91 8012009955 Email: ombudsperson.eccs@excelcolleges.com |
UGC GUIDELINES FOR OMBUDSPERSON
| Independence & Impartiality The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence | Scope of Authority Handle complaints related to academic, administrative, financial, and other student-related matters, excluding those under legal proceedings or disciplinary actions. | Confidentiality Maintain strict confidentiality of all complaints, proceedings, and personal information of students throughout the grievance redressal process. |
| Time-bound Resolution Ensure timely resolution of grievances within prescribed time limits – acknowledgement within 7 days and resolution within 30-45 days of receipt. | Accessibility Be accessible to all students through multiple channels, including in-person meetings, phone calls, emails, and online grievance portals.
| Documentation & Reporting Maintain proper records of all complaints received, actions taken, and submit periodic reports to the Vice Chancellor and UGC as required |
| Mediation & Conciliation Promote amicable settlement through mediation and conciliation between students and university authorities before formal proceedings.
| Recommendations Provide appropriate recommendations to the university administration for systemic improvements and the prevention of recurring issues. |
