{"id":13361,"date":"2025-11-24T17:10:19","date_gmt":"2025-11-24T17:10:19","guid":{"rendered":"https:\/\/excelinstitutions.com\/excel_cs\/?page_id=13361"},"modified":"2025-11-24T17:10:19","modified_gmt":"2025-11-24T17:10:19","slug":"ombudsperson-for-students-grievances","status":"publish","type":"page","link":"https:\/\/excelinstitutions.com\/excel_cs\/ombudsperson-for-students-grievances\/","title":{"rendered":"Ombudsperson for Students’ Grievances"},"content":{"rendered":"

[vc_section full_width=”stretch_row” background_image=”6215″ el_class=”dept_banr orange_banr”][vc_row][vc_column][tm_heading custom_google_font=””]Ombudsperson for Students’ Grievances[\/tm_heading][\/vc_column][\/vc_row][\/vc_section][vc_section custom_border_color=””][vc_row content_placement=”top” custom_border_color=”” lg_spacing=”padding_bottom:30″ el_class=”reverse”][vc_column width=”2\/3″][tm_heading style=”below-thin-separator” custom_google_font=””]Appointment Notification[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”]Notification No: ECCS\/OMB\/SGRC-1\/25\/\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Date: 30\/05\/2025\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tenure: 3 years<\/p>\n

Authority: UGC Regulations 2023<\/p>\n\n\n\n\n
\"\"<\/td>\n<\/tr>\n
Dr. V. RAMAN<\/strong>
\nDesignation: Retired Professor<\/strong>
\nDepartment:\u00a0 Visual Communication<\/strong>
\nInstitution: \u00a0Vels Institute of Science Technology and Advanced Studies, Chennai<\/strong>
\nRole: Ombudsperson for Students’ Grievances Redressal Committee (SGRC)<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
Contact Information<\/strong>
\nMobile: +91 8012009955<\/strong>
\nEmail: ombudsperson.eccs@excelcolleges.com<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][tm_spacer size=”xs:15;sm:15;md:30;lg:30″][\/vc_column][vc_column width=”1\/3″ custom_border_color=”” background_color=”custom”][vc_widget_sidebar sidebar_id=”special_sidebar”][\/vc_column][\/vc_row][vc_row][vc_column][tm_heading style=”below-thin-separator” custom_google_font=””]UGC GUIDELINES FOR OMBUDSPERSON[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”]<\/p>\n\n\n\n\n\n
Independence & Impartiality<\/strong><\/p>\n

The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence<\/td>\n

Scope of Authority<\/strong><\/p>\n

Handle complaints related to academic, administrative, financial, and other student-related matters, excluding those under legal proceedings or disciplinary actions.<\/td>\n

Confidentiality<\/strong><\/p>\n

Maintain strict confidentiality of all complaints, proceedings, and personal information of students throughout the grievance redressal process.<\/td>\n<\/tr>\n

Time-bound Resolution<\/strong><\/p>\n

Ensure timely resolution of grievances within prescribed time limits – acknowledgement within 7 days and resolution within 30-45 days of receipt.<\/td>\n

Accessibility<\/strong><\/p>\n

Be accessible to all students through multiple channels, including in-person meetings, phone calls, emails, and online grievance portals.<\/p>\n

 <\/td>\n

Documentation & Reporting<\/strong><\/p>\n

Maintain proper records of all complaints received, actions taken, and submit periodic reports to the Vice Chancellor and UGC as required<\/td>\n<\/tr>\n

Mediation & Conciliation<\/strong><\/p>\n

Promote amicable settlement through mediation and conciliation between students and university authorities before formal proceedings.<\/p>\n

 <\/td>\n

Recommendations<\/strong><\/p>\n

Provide appropriate recommendations to the university administration for systemic improvements and the prevention of recurring issues.<\/td>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][tm_spacer size=”xs:15;sm:15;md:30;lg:30″][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” background_image=”6215″ el_class=”dept_banr orange_banr”][vc_row][vc_column][tm_heading custom_google_font=””]Ombudsperson for Students’ Grievances[\/tm_heading][\/vc_column][\/vc_row][\/vc_section][vc_section custom_border_color=””][vc_row content_placement=”top” custom_border_color=”” lg_spacing=”padding_bottom:30″ el_class=”reverse”][vc_column width=”2\/3″][tm_heading style=”below-thin-separator” custom_google_font=””]Appointment Notification[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”]Notification No: ECCS\/OMB\/SGRC-1\/25\/\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Date: 30\/05\/2025\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tenure: 3 years Authority: UGC Regulations 2023 Dr. V. RAMAN Designation: Retired Professor Department:\u00a0 Visual Communication Institution: \u00a0Vels Institute of Science Technology and Advanced Studies, Chennai Role: Ombudsperson for Students’ Grievances Redressal Committee (SGRC) Contact Information Mobile: +91 8012009955 Email: ombudsperson.eccs@excelcolleges.com [\/vc_column_text][tm_spacer size=”xs:15;sm:15;md:30;lg:30″][\/vc_column][vc_column width=”1\/3″ custom_border_color=”” background_color=”custom”][vc_widget_sidebar sidebar_id=”special_sidebar”][\/vc_column][\/vc_row][vc_row][vc_column][tm_heading style=”below-thin-separator” custom_google_font=””]UGC GUIDELINES FOR OMBUDSPERSON[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”] Independence & Impartiality The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence Scope of Authority Handle complaints related to academic, administrative, financial, and other student-related matters, excluding those under legal proceedings or disciplinary actions. Confidentiality Maintain strict confidentiality of all complaints, proceedings, and personal information of students throughout the grievance redressal process. Time-bound Resolution Ensure timely resolution of grievances within prescribed time limits – acknowledgement within 7 days and resolution within 30-45 days of receipt. Accessibility Be accessible to all students through multiple channels, including in-person meetings, phone calls, emails, and online grievance portals.   Documentation & Reporting Maintain proper records of all complaints received, actions taken, and submit periodic reports to the Vice Chancellor and UGC as required Mediation & Conciliation Promote amicable settlement through mediation and conciliation between students and university authorities before formal proceedings.   Recommendations Provide appropriate recommendations to the university administration for systemic improvements and the prevention of recurring issues. [\/vc_column_text][tm_spacer size=”xs:15;sm:15;md:30;lg:30″][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_meta":"","footnotes":""},"class_list":["post-13361","page","type-page","status-publish","hentry","post-no-thumbnail"],"pgc_meta":"","yoast_head":"\nOmbudsperson for Students’ Grievances - Excel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/excelinstitutions.com\/excel_cs\/ombudsperson-for-students-grievances\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ombudsperson for Students’ Grievances - Excel\" \/>\n<meta property=\"og:description\" content=\"[vc_section full_width=”stretch_row” background_image=”6215″ el_class=”dept_banr orange_banr”][vc_row][vc_column][tm_heading custom_google_font=””]Ombudsperson for Students’ Grievances[\/tm_heading][\/vc_column][\/vc_row][\/vc_section][vc_section custom_border_color=””][vc_row content_placement=”top” custom_border_color=”” lg_spacing=”padding_bottom:30″ el_class=”reverse”][vc_column width=”2\/3″][tm_heading style=”below-thin-separator” custom_google_font=””]Appointment Notification[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”]Notification No: ECCS\/OMB\/SGRC-1\/25\/\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Date: 30\/05\/2025\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tenure: 3 years Authority: UGC Regulations 2023 Dr. V. RAMAN Designation: Retired Professor Department:\u00a0 Visual Communication Institution: \u00a0Vels Institute of Science Technology and Advanced Studies, Chennai Role: Ombudsperson for Students’ Grievances Redressal Committee (SGRC) Contact Information Mobile: +91 8012009955 Email: ombudsperson.eccs@excelcolleges.com [\/vc_column_text][tm_spacer size=”xs:15;sm:15;md:30;lg:30″][\/vc_column][vc_column width=”1\/3″ custom_border_color=”” background_color=”custom”][vc_widget_sidebar sidebar_id=”special_sidebar”][\/vc_column][\/vc_row][vc_row][vc_column][tm_heading style=”below-thin-separator” custom_google_font=””]UGC GUIDELINES FOR OMBUDSPERSON[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”] Independence & Impartiality The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence Scope of Authority Handle complaints related to academic, administrative, financial, and other student-related matters, excluding those under legal proceedings or disciplinary actions. Confidentiality Maintain strict confidentiality of all complaints, proceedings, and personal information of students throughout the grievance redressal process. Time-bound Resolution Ensure timely resolution of grievances within prescribed time limits – acknowledgement within 7 days and resolution within 30-45 days of receipt. Accessibility Be accessible to all students through multiple channels, including in-person meetings, phone calls, emails, and online grievance portals.   Documentation & Reporting Maintain proper records of all complaints received, actions taken, and submit periodic reports to the Vice Chancellor and UGC as required Mediation & Conciliation Promote amicable settlement through mediation and conciliation between students and university authorities before formal proceedings.   Recommendations Provide appropriate recommendations to the university administration for systemic improvements and the prevention of recurring issues. 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RAMAN Designation: Retired Professor Department:\u00a0 Visual Communication Institution: \u00a0Vels Institute of Science Technology and Advanced Studies, Chennai Role: Ombudsperson for Students’ Grievances Redressal Committee (SGRC) Contact Information Mobile: +91 8012009955 Email: ombudsperson.eccs@excelcolleges.com [\/vc_column_text][tm_spacer size=”xs:15;sm:15;md:30;lg:30″][\/vc_column][vc_column width=”1\/3″ custom_border_color=”” background_color=”custom”][vc_widget_sidebar sidebar_id=”special_sidebar”][\/vc_column][\/vc_row][vc_row][vc_column][tm_heading style=”below-thin-separator” custom_google_font=””]UGC GUIDELINES FOR OMBUDSPERSON[\/tm_heading][vc_column_text css=”” el_class=”bottomspace”] Independence & Impartiality The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence Scope of Authority Handle complaints related to academic, administrative, financial, and other student-related matters, excluding those under legal proceedings or disciplinary actions. 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